Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - Service

Fortinet FortiCare Premium is engineered for organizations that depend on constant security and network availability. This renewal extends a one-year service plan designed to keep your Fortinet devices protected with 24x7x365 support and rapid response, ensuring minimal downtime during critical events and fast remediation for less urgent issues. With Premium coverage, you gain access to Fortinet’s trusted support network, streamlined replacement processes, and a clear path to maintaining peak security performance across your infrastructure.

• 24x7x365 support with one-hour response for critical issues — When every minute of downtime matters, Fortinet FortiCare Premium delivers around-the-clock access to seasoned engineers and a guaranteed one-hour response window for critical problems, helping you restore essential security functions quickly and confidently.
• Next-business-day response for non-critical issues — Even when issues aren’t mission-critical, you still receive rapid attention with a next-business-day response, enabling faster investigation, remediation planning, and continued service availability without extended delays.
• Standard next-business-day RMA included — The Premium service level includes standard next-day RMA services, designed to streamline hardware replacements and minimize impact on your security operations when a device needs to be swapped.
• Advanced Replacement shipping — Fortinet’s Advanced Replacement ensures a replacement device is shipped promptly to minimize downtime, enabling a near-seamless transition as you deploy replacement hardware and reestablish protective coverage.
• Renewal tailored for mission-critical deployments — This one-year renewal is crafted for enterprises that require dependable support for mission-critical devices, offering predictable budgeting, clear coverage terms, and a continuity-focused approach to Fortinet security infrastructure.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - Service

• UPC/SKU-based specifications are not provided in the input. Please refer to the official catalog for exact technical details and validation against your device’s UPC/SKU to ensure correct eligibility and coverage.

How to install Fortinet FortiCare Premium RMA - Extended Service

To ensure seamless renewal and continued protection of your Fortinet devices, follow these steps. First, verify your current device inventory and existing FortiCare contract status within the Fortinet Support Portal or through your authorized reseller. Confirm expiration dates, device models, and serial numbers to ensure they are eligible for renewal under the Premium RMA plan. Next, contact your Fortinet partner or Fortinet sales representative to initiate the renewal for the required SKU or UPC reference. Your partner will assist with documenting the renewal against the correct devices, updating the contract in your support account, and providing confirmation of extended coverage. If a hardware issue arises during the renewal period, you can initiate an RMA request through the Fortinet Support Portal or rely on your partner to submit on your behalf. For critical incidents, document the issue according to Fortinet severity criteria to trigger the one-hour response, and for non-critical issues, expect a next-business-day acknowledgment with a remediation plan. Maintain accurate device inventory, firmware versions, and registration details to ensure a swift and efficient RMA process. Finally, retain your renewal documents and confirmations for budgeting and audits, as the FortiCare Premium renewal is designed to deliver continuous protection and operational resilience for your security environment.

Frequently asked questions

• Q: What does Fortinet FortiCare Premium RMA cover? A: It provides 24x7x365 support with rapid one-hour response for critical issues, a next-business-day response for non-critical issues, standard next-day RMA, and advanced replacement shipping to minimize downtime during the renewal period.
• Q: How long is the renewal? A: The renewal extends coverage for 1 year, ensuring ongoing protection and service-level adherence for your Fortinet devices.
• Q: How do I initiate a renewal? A: Work with your Fortinet authorized reseller or partner to initiate the Premium RMA renewal, which includes eligibility verification, SKU/UPC reference, and updating the contract in the Fortinet support portal.
• Q: What qualifies as a critical issue? A: Critical issues typically involve events that significantly impact security policy enforcement, uptime, or essential network functionality; exact severity criteria are defined in your service agreement.
• Q: Do I need to ship a device for a replacement? A: Yes. The Fortinet Premium RMA includes advanced replacement shipping to minimize downtime, with a replacement device dispatched as part of the service process when a replacement is required.